who are we
what's new
the occasional special
online store and gallery
 
finishing services
ask jen
shopping basket
Our projects may challenge you to do things a little differently. So we've created a FAQ (Frequently Asked Questions) section for your benefit! You'll find answers to questions about:
 

Frequently Asked Questions about Jen's Online Store


How do I shop online? How do I shop over the internet?
What is the shopping basket? How do I get the basket back if I've closed it?
What if I want to change my order?
How do I get to the checkout? What is the 'Purchase Now' button?
How can I pay for my order? What if I don't want to pay online?


How do I shop online? How do I shop over the internet?

Find a product you'd like to buy. Select online store & gallery from the menu on the left, then select one of our product ranges e.g. needlepoint card kits, or embroidery on felt kits.

To add an item to your order, click the "Buy Now" button beside that item. Another little window will pop up, this is your shopping basket and it records your order. You can change the quantities or remove items from your order at any time. To get back to the store, just click CONTINUE on the main window. The shopping basket window will pop up again each time you add another item to your order.

When you're ready to buy the items in your shopping basket, click the 'Go to Payments' button on your shopping basket. This will take you through to the secure part of the site where you enter your payment details and delivery address.


What is the shopping basket? How do I get the basket back if I've closed it?

Just as in 'real life' shopping, you collect items you wish to purchase by putting them in the basket. The basket remembers the number and price of the items you add to your order. When you are ready to purchase them click on the 'Go to Payments' button.

Our shopping basket appears as a little pop-up window that appears over the main screen. Click back on the main screen to keep browsing the store or click the CONTINUE button.. Don't worry if you close the basket or you can't find it. The shopping basket window will pop up again each time you add another item to your order.


What if I want to change my order?

If you want to change the quantities in your basket, type in the new quantities and the basket will automatically add up a new total. You can remove items from your basket To delete an item, change the quantity to zero and click Recalculate.


How do I get to the checkout? What is the 'Go to Payments' button?

When you are ready to pay for your purchase online, click the 'Go to Payments' button. This will take you into a secure part of the site.


How can I pay for my order? What if I don't want to pay online?

We offer several payment options:

Credit card over the internet

You can use a credit card to pay online. We accept Visa or Mastercard. Find out more about the online shopping process.

Credit card by fax or post

You can print off a copy of the order form and fax or post it to us. We accept Visa or Mastercard. (print an order form).

NOTE: Please don't use emails to send your credit card details. Email is not a secure way of communicating with us. The secure payment page in Jen's Online Store is the safest way to buy from us using the internet.

Cheque or money order by post

To pay for your order by personal cheque or money order you'll need to print off an order form, fill it in and send it to us. (print an order form).

TIP: Even if you choose to pay by fax or post, the shopping basket can total your order for you - add all of the items that you wish to order to your shopping basket, then click the 'Purchase Now' button. Your order will be totalled up for you including delivery charges. You can then write it on your printed out form.

 

 
Jennifer Pudney at Nancy's Embroidery
PO Box 245, Wellington, New Zealand
NZ Free Phone: 0800 PUDNEY (0800 783-639)
ph: +64 4 473 4047, fax:  +64 4 473 0919
email: jennifer@jenniferpudney.com
who are we what's new the occasional special finishing services online store and gallery

ask jen